CrowdTasker

CrowdTasker supports

Individual, who is not affiliated with an existing incident response organization or voluntary organization but who, without extensive preplanning, offers support to the response to, and recovery from, an incident.

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managers and incident commanders by offering a lightweight mode of registration and low barrier to entry for spontaneous volunteers that are not officially affiliated with the

Person or group of people that has its own functions with responsibilities, authorities and relationships to achieve its objectives.
Note 1 to entry: The concept of organization includes, but is not limited to, sole trader, company, corporation, firm, enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or not, public or private.
Note 2 to entry: For organizations with more than one operating unit, a single operating unit can be defined as an organization.

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.

Registration of volunteers is implemented as self-service sign-up via the smartphone application. Volunteers can create an account easily, by providing an email address and password. Later, they can provide information about their skills via a profile page. This information may also be vetted and validated by volunteer managers to provide an indication of trust in the volunteer’s profile.

Alternatively, volunteers can use the social media interface of CrowdTasker (provided via chatbots) as initial means of signing up with an even lower barrier to entry. By starting a conversation with the CrowdTasker chatbot, they can sign up to receive information and tasks and provide profile information, similar as in the smartphone application, but in an environment that they already use and are familiar with.

Spontaneous volunteers often use social media as infrastructure for self-

Person or group of people that has its own functions with responsibilities, authorities and relationships to achieve its objectives.
Note 1 to entry: The concept of organization includes, but is not limited to, sole trader, company, corporation, firm, enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or not, public or private.
Note 2 to entry: For organizations with more than one operating unit, a single operating unit can be defined as an organization.

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and managing their participation as a group. Social media networks have an especially low barrier to entry, as many people are already familiar with their use and mode of operation. Therefore, social media represents an attractive channel for guiding efforts of spontaneous volunteers.

CrowdTaskers community module offers volunteer managers an interface with self-organised groups that is easily established by adding the CrowdTasker chatbot to the group. Subsequently, the group can receive information about the ongoing efforts. They can also share perceived needs of their own through the chatbot, enabling information exchange and coordination with

Sudden, urgent, usually unexpected occurrence or event requiring immediate action.
Note 1 to entry: An emergency is usually a disruption or condition that can often be anticipated or prepared for, but seldom exactly foreseen.

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organisations and other groups. CrowdTaskers community module visualizes this data exchange for volunteer managers and allows for easy ways to comment or offer support. This allows volunteer managers to interact with groups that would otherwise not participate in information exchange via dedicated volunteer platforms.

Due to the nature of information exchange (i.e., with groups, rather than individual, registered volunteers), this functionality is intended to share perceived issues on a more abstract level than in the core crowd tasking workflow. For example, on group may observe (or even form in

Actions taken during or immediately after a disaster in order to save lives, reduce health impacts, ensure public safety and meet the basic subsistence needs of the people affected.

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to) a blocked road and attempt to clear it; because they need help, they submit this info via the chatbot in their existing Telegram group as “Clear Road X” – something that a volunteer manager or other groups can react to (in the form of comments or by pledging support). This type of interaction requires more self-determined action on the end of the recipient than the tasks distributed via the CrowdTasker smartphone application.

CrowdTasker can provide real-time warnings, information and guidelines to the public. Recipients can be selected based on their location to warn them of hazards in certain areas or provide guidance once they enter a pre-defined area. Warnings and alerts can also be restricted to users with specific skills.

For example, pre-registered volunteers can be informed of an approaching storm or flood and given explanations on how to prepare and how to react when a 

Unstable condition involving an impending abrupt or significant change that requires urgent attention and action to protect life, assets, property or the environment.
 

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occurs. 
 

Volunteers using CrowdTasker can be instructed to report the situation on the field, e.g. for initial damage Assessment is a test, examination or similar, designed to assess a candidate’s knowledge, understanding or skills in a defined area. DRIVER+ note 1: candidate can be a person or a solution, example given: assessment of a solution in a Trial.

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in a particular area. To achieve this, the incident commander can create tasks that consist of multiple steps (similar to survey forms) to ask specific questions about an incident. Each step consists of a step description, and possible answers (multiple or single choice, numeric, image, ...).

Reporting can be restricted to a certain area and to users with specific skills.

All task reports are located and displayed on an interactive map for the incident commander to provide help task planning and prioritisation.

The incident commander can allow the volunteers that use CrowdTasker to send reports on newly observed incidents in the field. This differs from the

A use case is a software and system engineering term that describes how a user uses a system to accomplish a particular goal.

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"Request specific Reports". The incident commander will get new information about unknown incidents. The report is triggered by the

Individual, who is not affiliated with an existing incident response organization or voluntary organization but who, without extensive preplanning, offers support to the response to, and recovery from, an incident.

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on its own in contrary to the "Request specific Reports" Use case where the incident commander already knows about an incident and wants to ask the volunteers specific questions about a situation.

Reporting can be restricted to a certain area and to users with specific skills.

All reports are located and displayed on an interactive map for the incident commander, helping to improve task planning and prioritisation.

CrowdTasker allows the responsible organisations to micro-train the

A solution is a means that contributes to a crisis management function. A solution is either one or more processes or one or more tools with related procedures.

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users "just in time" and on a "

Prerequisite identified as necessary to achieve an intended outcome, implied or stated.

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to know basis", while taking into account their geographic position and profile.

For example, the pre-registered volunteers can be informed of an approaching storm or flood and given explanations on how to prepare and how to react if and when the

Unstable condition involving an impending abrupt or significant change that requires urgent attention and action to protect life, assets, property or the environment.
 

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occurs. Volunteers with special skills can be given different information from those that do not have such skills and a

Actions taken during or immediately after a disaster in order to save lives, reduce health impacts, ensure public safety and meet the basic subsistence needs of the people affected.

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form can be used to control if the volunteers have understood the information.