This solution participated in a Driver+ Trial

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The main objective of CrisisSuite (online crisis management software) is to enable organisations to successfully manage information during a crisis.

CrisisSuite is a that supports the netcentric working methods of crisis teams by creating an universal picture of the crisis and share it horizontally and vertically with all the other teams in the crisis . CrisisSuite also assists in maintaining an effective crisis meeting structure and it decreases the administrative workload for the people managing the crisis

Supported Use Cases

Logging information - All relevant information will be stored in interactive logbooks

By storing all relevant information in a logbook, the decision makers in the can retrieve what they to know in order to make the right decision.

The logbook offers the possibility to divide information into specific categories, whereby a distinction is made between information, , decisions and actions. This provides a clear overview of all information. CrisisSuite also offers the possibility to use advanced filters, so that all relevant information can be found easily.
 

Related CM functions

Send out actions through the chain of command

Actions can automatically be sent down the chain of command to the people responsible for executing them. In a similar fashion, people in the field can send pictures of the situation on the ground to higher up in the chain of command.

These actions are assigned to specific team or individual and these individuals receive a notification via the CrisisSuite app, they can also respond to the action via the app.
 

Related CM functions

Create and sustain a common operational picture

Information from various sources can be sent into CrisisSuite to build a common geographical and textual picture of the situation.

This means that all stakeholders can send their relevant information through CrisisSuite to build one common operational picture(COP).This COP makes sure that all the stakeholders will have access to the same information at the same time and most important, all stakeholders base their decision making on the same information.

This common operational picture can also be viewed and adjusted ‘on the go’ through the CrisisSuite App. 

For spatial data, CrisisSuite offers the functionality to share certain points, coordinates, areas and any drawings on a map with other stakeholders. For example, an evacuation route can be shared or a collapsed building can be indicated.

This mapping functionality also enables geo data from other applications to be displayed in CrisisSuite. During the final demo, for example, geo data was automatically imported from other crisis manager solutions, so that all relevant information was available in one place.

Related CM functions

Create situation reports (sitreps)

CrisisSuite also offers the functionality to generate clear situation reports in a simple way.

These sitreps can be predefined in a certain format. The sitreps are generated from a pre-defined questionnaire or from the logbook; By selecting the relevant entries from the logbook CrisisSuite, any team can disseminate their part of the COP with the relevant parties inside or outside of the by sharing a situation report.

Related CM functions

Plans and task cards

CrisisSuite also offers the possibility to add all plans, task cards and other documents to the system. These plans can then be consulted through the CrisisSuite App.

These plans can be subdivided into smaller parts and then assigned to the people for whom these parts of the plans are relevant

Related CM functions

Innovation stage
Readiness
Crisis Cycle Phase
Crisis size
Illustrations
Trial 4
Solution references

Driver+ Trial 2

During the second , CrisisSuite was deployed in three instances:

- Instance A was used by the firefighters’ command chain: COGIC, COZ, CODIS, incident commander, field command post, advanced medical post and transit point officer.

- Instance B was used by the Environmental Protection Agency (DREAL).

- Instance C was used by the Italian fire fighters’ command chain.

The performed the following main functions: ·

- Provide a centralised platform for the exchange of formal and informal information.

- Manage the overall tasking of all organisations involved (task definition, progress management). ·

- Manage the overall crisis day log of all organisations involved.

- Manage sitrep generation based day log.

Trial reference

Driver+ Trial 4

During 4 in the Netherlands, CrisisSuite was deployed in three instances; one instance for Stedin (a power supply company), one for HTM (a public transport company), and one for a number of international organisations.

These three instances were used to receive and share information with the Regional Operational Team (ROT), which used the Dutch national system (LCMS). Through this connection, the external stakeholders knew what was going on in the ROT, and made their decisions based on ‘validated’ information.

Inside CrisisSuite the organisations logged their decision-making processes. And eventually, they sent out a sitrep to the ROT, so they could see (inside LCMS) what questions their stakeholders might have.

Trial reference

Driver+ Final Demo

During the Final Demo, CrisisSuite was used by teams within the EU Civil Protection Mechanism: the ERCC, the EUCPT and the various modules that were deployed from different European countries. These teams used CrisisSuite for internal communication through logbooks and by sending out actions internally.

CrisisSuite was also used for vertical communication by sending out situation reports to other organisational parts. In addition to that, CrisisSuite was receiving geographical information from Socrates and made this information available to the organisational parts that did not work with Socrates.

Summarized, CrisisSuite was used for the aggregation and dissemination of all crisis related information.

Trial reference

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