Adequate communication technology for crisis management

Unstable condition involving an impending abrupt or significant change that requires urgent attention and action to protect life, assets, property or the environment.
 

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communication encompasses communication within an

Person or group of people that has its own functions with responsibilities, authorities and relationships to achieve its objectives.
Note 1 to entry: The concept of organization includes, but is not limited to, sole trader, company, corporation, firm, enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or not, public or private.
Note 2 to entry: For organizations with more than one operating unit, a single operating unit can be defined as an organization.

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, cross- Person or group of people that has its own functions with responsibilities, authorities and relationships to achieve its objectives. Note 1 to entry: The concept of organization includes, but is not limited to, sole trader, company, corporation, firm, enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or not, public or private. Note 2 to entry: For organizations with more than one operating unit, a single operating unit can be defined as an organization.

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/cross border communication and communication with the population. Each of these aspects can significantly contribute towards successful

Holistic management process that identifies potential impacts that threaten an organization and provides a framework for building resilience, with the capability for an effective response that safeguards the interests of the organization’s key interested parties, reputation, brand and value­creating activities, as well as effectively restoring operational capabilities.
Note 1 to entry: Crisis management also involves the management of preparedness, mitigation response, and continuity or recovery in the event of an incident, as well as management of the overall programme through training, rehearsals and reviews to ensure the preparedness, response and continuity plans stay current and up-to-date.

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, while lacking or inappropriate communication can easily lead to inefficient and conflicting use of resources, as well as to fear, uncertainties and doubt among the population.

Moreover, the (optimal) technological solutions for these different types of communication may be very different.