Adequate communication technology for crisis management

Przepraszamy, ta treść nie ma tłumaczenia na wybrany język. Dane będą wyświetlane w języku angielskim.

Endorsed by

STAMINA

Motivation

Recent COVID-19 crisis has demonstrated that EU states have so far failed to endorse a solid pandemics/epidemics communication methodology, develop clear guidelines and enforce use of these guidelines in crisis situations.

As a result, the communication was often haphazard, with different organizations and authorities occasionally disagreeing in their assessments of the situation and recommendations.

Potential Solutions

Following solutions could be addressing this gap.

Crisis communication encompasses communication within an organisation, cross-organisation/cross border communication and communication with the population. Each of these aspects can significantly contribute towards successful crisis management, while lacking or inappropriate communication can easily lead to inefficient and conflicting use of resources, as well as to fear, uncertainties and doubt among the population.

Moreover, the (optimal) technological solutions for these different types of communication may be very different.

Rationale & related CM function(s)

Communication within and among the relevant organizations and decision makers, with the goal of reaching an agreement with respect to importance and urgency of the threat and deciding which measures

Communication with volunteers and, with the goal of assuring they have a good understanding of the crisis and aligning their activities with the needs of the professional crisis management team.

Provenance

STAMINA project site

Serwis internetowy Portfolio of Solutions został początkowo opracowany w ramach projektu DRIVER+. Obecnie serwis jest zarządzany przez AIT Austrian Institute of Technology GmbH, na rzecz Europejskiego Zarządzania Kryzysowego. PoS jest popierany i wspierany przez Disaster Competence Network Austria (DCNA), jak również przez projekty STAMINA i TeamAware H2020.