Computer-based collaborative training for transportation security and emergency response

Authors
Velasquez, Juan D. ; Yoon, Sang Won ; Nof, Shimon Y.

Abstract: This paper highlights the implementation of a computer-based, collaborative prototype for in a Department of Transportation and its ability to improve organizational communication, resources and methods utilization, and best actions to follow in order to mitigate emergencies. The prototype is validated by means of several mock drills implemented in a state Department of Transportation in the United States. The drill results indicate that the computer-based, collaborative developed is an economical and powerful training to enhance employees capabilities and to respond to emergencies. [Copyright &y& Elsevier]/nCopyright of Computers in Industry is the property of Elsevier B.V. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

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mock drill and implementation

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Critical objectives for operations:Inter-agency communicationCollaboration with other state agenciesResource and personnel deploymentStandard procedure implementation (e.g., standard operations procedures (SOP), plans (RP))Agency chain of command/team buildingPublic communication

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To assess the effectiveness of the computer-based, collaborativetraining (CCT), a total of four transportation security mock drillswere conducted from 2004 to 2006 with participation andcooperation from the Indiana Department of TransportationTo assess Indianas Department of Transportation  INDOT performance in meeting the six objectives of operations, a checklist was developed and given to the team.

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A total of 192 checklists were collected from the two most recent mock drills.

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Highlight the usefulness of the low-cost prototype and its decision support systems in enabling effective, collaborative decision-making, and efficient resource deployment by the participating agents and improvements in the quality of service that the Department of Transportation can provide to its fellow citizen.

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Collaborative has the ability to improve the communication within the organization by better identifying with whom to communicate, the most appropriate resources and methods to secure effective communication, best actions to be followed and the procedures and plans to follow in order to mitigate eventsThe drill results indicate that the computer-based, collaborative developed is an economical and powerful training to enhance employees capabilities and to respond to emergencies.

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e implementation of a computer-based, collaborative prototype foremergency in a Department of Transportation and its ability to improve organizational communication, resources and methods utilization, and best actions to follow in order to mitigate emergencies

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