ENGAGE IMS/CAD integrated Call-Center solution

ENGAGE IMS/CAD

The ENGAGE IMS/CAD suite is an integrated Call-Center

A solution is a means that contributes to a crisis management function. A solution is either one or more processes or one or more tools with related procedures.

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for public & private safety organizations providing all the tools for call & incident management, computer aided dispatch, operational resource management, rostering and mobile data integration. It allows seamless interconnection of control centers and the field by deploying mobile dispatch capabilities on smartphones, and tablets allowing field personnel to collaborate, update event details, access databases, and exchange rich media messages. ENGAGE in general is designed for operational use by professional organizations employing mobile resources, such as Police, Fire Departments, Rescue Services,

Sudden, urgent, usually unexpected occurrence or event requiring immediate action.
Note 1 to entry: An emergency is usually a disruption or condition that can often be anticipated or prepared for, but seldom exactly foreseen.

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services, Security Departments etc.

Based on a highly modular and reconfigurable S/W platform and a reliable, distributed Event Driven architecture, ENGAGE supports comprehensive incident control and dispatching for Public Safety offering an unmatched combination of speed, reliability, and features adaptive to highly complex communication environments. Combining advanced searching; filtering in current and historical data and geo-correlation of data operations are enhanced with situational awareness, decision support and electronic logging of incident information and related actions of the involved organizations.

The modularity and expandability of ENGAGE permits:

·  To adapt the final A solution is a means that contributes to a crisis management function. A solution is either one or more processes or one or more tools with related procedures.

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to the exact user requirements in a cost and time efficient way

·  To enable customers to incrementally upgrade to high end system

·  To ensure the final outcome of Multi-phase projects (e.g. Security Coordination Centers)

·  To permit independency from vendor S/W, hardware and sensor technologies

Next Generation Sudden, urgent, usually unexpected occurrence or event requiring immediate action. Note 1 to entry: An emergency is usually a disruption or condition that can often be anticipated or prepared for, but seldom exactly foreseen.

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Call systems is about managing data (IP voice, text, pictures, video). Building upon ENGAGE’s proven emergency call taking and incident data management platform, personnel can take actions through the real-time exchange of incoming and historical information.