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Toward the regulation of ubiquitous mobile government: a case study on location-based emergency services in Australia.

Authors
Aloudat, Anas ; Michael, Katina

Mobile alerts, notifications and location-based emergency warning systems are now an established part of mobile government strategies in an increasing number of countries worldwide. In Australia the national emergency warning system (NEWS) was instituted after the tragic Black Saturday Victorian Bushfires of February 2009. NEWS has enabled the provision of public information from the government to the citizen during emergencies anywhere and any time. Moving on from traditional short message service (SMS) notifications and cell broadcasting to more advanced location-based services, this paper explores the major issues faced by government, business and society at large, toward the realization of a fully fledged emergency system for personal mobile devices. This qualitative study contains two phases: phase 1 gathered issues from the general public via an open-ended survey question, and phase 2 gathered issues from key informant interviews. The data was analyzed using qualitative content analysis techniques. The results are presented in a narrative form granting detailed insight into the main challenges faced in the deployment of a mobile government application. The complex interplay between government agencies, telecommunications carriers and the Australian public is presented, ultimately leading down a path of regulation. By using a qualitative approach it is hoped that the intimate lessons learnt in the Australian landscape can be applied to other nations considering mobile government applications. The outcome of the paper is predominantly practical providing a series of recommendations toward the successful deployment of mobile government applications. [ABSTRACT FROM AUTHOR]/nCopyright of Electronic Commerce Research is the property of Springer Science & Business Media B.V. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Codebooks
SLR Criteria
Summary

The interviews were transcribed, edited, and qualitatively analyzed. Interactive model of analysis

SLR Criteria
Summary

Qualitative research, case study and interviews

SLR Criteria
Summary

phase 1 gathered issues from the general public via an open-ended survey question,and phase 2 gathered issues from key informant interviews.

SLR Criteria
Summary

This paper explores the most important issues faced by government, business and society at large, toward the realization of a fully fledged location based emergency warning system for personal mobile devices

SLR Criteria
Summary

Future mobile government applications will require a greater interplay between stakeholders, including telecommunications carriers and supporting value chain members and the general public who are the ultimate end users of such a system

SLR Criteria
Summary

A case study of mobile government applications in the context of emergency management was conducted in Australia with a focus on the utilization of location-based services for emergency warning and notification systems

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