Addressing the psychological stress of volunteers

Endorsed by
Motivation

Low awareness and lack of ability to address the risks of adverse mental health effects and decreased psychosocial wellbeing in spontaneous and trained volunteers following operations.

Potential Solutions
Following solutions could be addressing this gap.

Volunteers are more vulnerable to adverse mental health reactions and psychosocial ill-being during and following a intervention than salaried staff working as crisis responders on a daily basis. Volunteers are more vulnerable because they are part of the community they serve and therefore exposed to the same losses and challenges, volunteers receive limited , have less or most often no crisis experience and they are younger. These vulnerabilities apply even more strongly to spontaneous volunteers than affiliated volunteers.Identification with victims as a friend, low protection of personal safety, severity of exposure to gruesome events and stories during work, anxiety sensitivity, and lack of post- social support, unrealistic expectation of own abilities, heroic aspirations, ill-defined or poorly understood tasks and lack of perceived support from team leaders and the lead are among the main contributors to increase vulnerabilities and related to greater psychopathology among volunteers post-event.

References in the literature: Responders health and safety is addressed by the literature, including mental health and psychosocial issues. However, thespecific case ofvolunteers has received very limited interest and requires significant attend from research to be understood.

Rationale & related CM function(s)

The management of organised volunteers needs to provide for understanding and dealing with stress experienced by organised volunteers.
The management of spontaneous volunteers needs to provide for understanding and dealing with stress experienced by spontaneous volunteers.
The provided off-site health care and MHPSS services need to include psychological and psychosocial care for organised and spontaneous volunteers.
Crisis medical, psychological and psychosocial services need to account for the need to assess and treat stress experienced by volunteers.
Critical medical and MHPSS services to be restored during recovery operations include provision of comprehensive stress management, MHPSS and substance abuse services and programmes.
eu Portfolio of Solutions web site has been initially developed in the scope of DRIVER+ project. Today, the service is managed by AIT Austrian Institute of Technology GmbH., for the benefit of the European Management. PoS is endorsed and supported by the Disaster Competence Network Austria (DCNA) as well as by the STAMINA and TeamAware H2020 projects.