CITY MANAGEMENT PORTAL

City departments and agencies, transport operators, event organisers and other stakeholders in different places can share information securely, organise tasks and coordinate their operations in easy-to-use collaborative workspaces.

Operators have immediate access to reliable, multi-source information, including action plans, secure documents and on-the-spot information from citizens and agency field staff. The smart map display, with clear symbology overlays and colour-coding, provides a comprehensive city-wide overview of the situation, making it easier to monitor operations and make timely, well-informed decisions.

The collaborative platform also supports new tools created by operators — situation reports, This encompasses the preferred actions in a specific type of situation to efficiently and effectively achieve a certain objective. Best Practice may be formalised in internal policy documents such as handbooks and standard operation procedures and could be based on one or several Lesson Identified/Lessons Learned approved by decision-makers.

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guidelines, task sheets and checklists,

Process to train for, assess, practise and improve performance in an organization.
Note 1 to entry: Exercises can be used for validating policies, plans, procedures, training , equipment, and inter-organizational agreements; clarifying and training personnel in roles and responsibilities; improving inter­organizational coordination and communications; identifying gaps in resources; improving individual performance and identifying opportunities for improvement; and a controlled opportunity to practise improvisation.
Note 2 to entry: See also test.

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scenarios, etc. — to help anticipate incidents ahead of time and manage unexpected situations.