Adequate communication technology for crisis management

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Endorsed by

STAMINA

Motivation

Recent COVID-19 crisis has demonstrated that EU states have so far failed to endorse a solid pandemics/epidemics communication methodology, develop clear guidelines and enforce use of these guidelines in crisis situations.

As a result, the communication was often haphazard, with different organizations and authorities occasionally disagreeing in their assessments of the situation and recommendations.

Potential Solutions

Following solutions could be addressing this gap.

Crisis communication encompasses communication within an , cross-organisation/cross border communication and communication with the population. Each of these aspects can significantly contribute towards successful crisis management, while lacking or inappropriate communication can easily lead to inefficient and conflicting use of resources, as well as to fear, uncertainties and doubt among the population.

Moreover, the (optimal) technological solutions for these different types of communication may be very different.

Rationale & related CM function(s)

Communication within and among the relevant organizations and decision makers, with the goal of reaching an agreement with respect to importance and urgency of the threat and deciding which measures

Communication with volunteers and, with the goal of assuring they have a good understanding of the crisis and aligning their activities with the needs of the professional crisis management team.

Provenance

STAMINA project site

Die Portfolio of Solutions Website wurde ursprünglich im Rahmen des DRIVER+ Projekts entwickelt. Heute wird das Service von der AIT Austrian Institute of Technology GmbH. zum Nutzen des europäischen Krisenmanagements betrieben. PoS ist vom Disaster Competence Network Austria (DCNA) sowie von den H2020-Projekten STAMINA und TeamAware befürwortet und unterstützt.