Identifying and explicating knowledge on method transfer: a sectoral system of innovation approach.
With the advances in information technology and its increasing impact on humans and society, there has been an expanding need to spread knowledge from domain to domain. This need is not least in the area of human-computer interaction, which includes a rich culture of carrying out usability evaluations in many different domains and technology platforms. This paper aims to show how transfer of methods takes place, by explicating and formalizing the process. It will contribute to the quest for knowledge on the constituents of the process of transferring methodological knowledge and their relationships. A sectoral system of innovation approach is used to analyse the constituents of a selected sector, management, where training is essential and which is rapidly adopting technology for operations and training. Two case studies are described where heuristics evaluation and user testing were applied on simulation software that allows training for crisis management. The analysis results in a process model, describing the transfer of methodological knowledge within the sectoral system of innovation framework. [ABSTRACT FROM AUTHOR]/nCopyright of Universal Access in the Information Society is the property of Springer Science & Business Media B.V. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
expert review method
- heuristic evaluation- user testing -> with simulation software that allows training of management.
- case study of methods transfer- realism, end-user evaluations and usability
Two case studies are described where heuristics evaluation and user testing were applied on simulation software that allows training for management.- 14 tasks were designed to make up a realistic scenario
- Audio was recorded, and the screen was captured with video. - Evaluators noted down any problems. - Questionnaires were conducted. The first one asked users about the effectiveness, efficiency and satisfaction of each task, and the second one was a Systematic Usability Survey (SUS)
- describing the transfer of methodological knowledge within the sectoral system of innovation framework
Heuristic evaluation is an inspection method, requiring experts in interactive technologies and usability.
The analysis showed that the transfer of methods to the management sector can be adequately described using the framework.The analysis resulted in a process model, describing the transfer of methodological knowledge within the sectoral system of innovation framework.
purpose is to evaluate the interactive aspects of a management training simulator (CMTS), i.e. its usability
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