Engineering Trust in Complex Automated Systems.
We studied the transparency of automated tools used during emergency operations in commercial aviation. Transparency (operationalized as increasing levels of explanation associated with an automated tool recommendation) was manipulated to evaluate how transparent interfaces influence pilot trust of an emergency landing planning aid. We conducted a low-fidelity study in which commercial pilots interacted with simulated recommendations from NASA Emergency Landing Planner (ELP) that varied in their associated levels of transparency. Results indicated that trust in the ELP was influenced by the level of transparency within the human machine interface of the ELP. Design recommendations for automated systems are discussed. ABSTRACT FROM AUTHOR
Interview analysis (no specific description)
Repeated-measures desig, low-fidelity study, simulation, structured interview
Transparencytrust in automation
Consultation with 2 subject-matter experts and engineers of ELP-- 6 scenarios developed with emergencies ranging from weather challenges at the planned airport or on the current trajectory to aircraft maintenance issues.-- For each scenario, pilots were presented a list of diversion options
The current study used a repeated-measures design to present the ELP interface and output in a series of vignettebased scenarios to examine the role of transparency on trust among 12 commercial pilotsconsultation with two subject-matter experts and the engineers of the ELP
We studied the transparency of automated tools used during emergency operations in commercial aviation to evaluate how transparent interfaces influence pilot trust of an emergency landing planning aid.
Added transparency can facilitate higher trust and utility among operators of complex systems. Establishing optimal reliance strategies is critical to human–machine interactions
Present the Emergency Landing Technologies (ELP) interface and output in a series of vignette-based scenarios to examine the role of transparency on trustamong commercial pilots.
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