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Adequate technology for communication with the public

Endorsed by
STAMINA
Motivation

Recent COVID-19 has demonstrated that EU states have so far failed to endorse a solid pandemics/epidemics communication methodology, develop clear guidelines and enforce use of these guidelines in crisis situations. In addition, the communication with the public was also inadequate - on the one hand impeding the use of information provided by the public in crisis manageent and on the other hand causing confusion and even panic among the population at first and leading to erosion of trust in authorities, thus facilitating the rise of rumours, conspiracy theories, civil unrests and even riots. 

Potential Solutions
Following solutions could be addressing this gap.

communication encompasses communication within an organisation, cross-organisation/cross border communication and communication with the population. This gap specifically addresses communication with the population and assuring this communication is anchored in overall crisis management.

Rationale & related CM function(s)

Communication within the population, with the goal of assuring the trust in the capability of authorities to master the crisis and suppressing the spreading of disinformation.
Communication with the public with the goal of collecting the information and reacting to it.
Provenance
STAMINA project site

 

 

eu De Portfolio of Solutions website  is oorspronkelijk in het kader van het DRIVER+-project ontwikkeld worden. Vandaag wordt de dienst door AIT Austrian Institute of Technology GmbH, ten behoeve van de Europese crisisbeheersing beheerd . PoS is door het Disaster Competence Network Austria (DCNA) en door de H2020 projecten STAMINA en TeamAware gesteund.