Adequate technology for communication with the public

Recent COVID-19 crisis has demonstrated that EU states have so far failed to endorse a solid pandemics/epidemics communication methodology, develop clear guidelines and enforce use of these guidelines in crisis situations. In addition, the communication with the public was also inadequate - on the one hand impeding the use of information provided by the public in crisis manageent and on the other hand causing confusion and even panic among the population at first and leading to erosion of trust in authorities, thus facilitating the rise of rumours, conspiracy theories, civil unrests and even riots.