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Adequate technology for communication with the public

Endorsed by
STAMINA
Motivation

Recent COVID-19 crisis has demonstrated that EU states have so far failed to endorse a solid pandemics/epidemics communication methodology, develop clear guidelines and enforce use of these guidelines in crisis situations. In addition, the communication with the public was also inadequate - on the one hand impeding the use of information provided by the public in crisis manageent and on the other hand causing confusion and even panic among the population at first and leading to erosion of trust in authorities, thus facilitating the rise of rumours, conspiracy theories, civil unrests and even riots. 

Potential Solutions
Following solutions could be addressing this gap.

Crisis communication encompasses communication within an , cross-organisation/cross border communication and communication with the population. This gap specifically addresses communication with the population and assuring this communication is anchored in overall crisis management.

Rationale & related CM function(s)

Communication within the population, with the goal of assuring the trust in the capability of authorities to master the crisis and suppressing the spreading of disinformation.
Communication with the public with the goal of collecting the information and reacting to it.
Provenance
STAMINA project site

 

 

eu Die Portfolio of Solutions Website wurde ursprünglich im Rahmen des DRIVER+ Projekts entwickelt. Heute wird das Service von der AIT Austrian Institute of Technology GmbH. zum Nutzen des europäischen Krisenmanagements betrieben. PoS ist vom Disaster Competence Network Austria (DCNA) sowie von den H2020-Projekten STAMINA und TeamAware befürwortet und unterstützt.